Whenever you buy or sell something, eBay asks that you leave Feedback about the transaction that reflects your experience with the buyer as a seller. At the same time, your trading partner [ buyer in this case] is asked to leave Feedback about you as well.
Over time, members of the eBay community develop a Feedback Profile, or reputation, based on the comments and ratings left by other members.
The Feedback Score is one of the most important pieces of a Feedback Profile. It’s the number in parentheses next to a member’s user ID and it’s also located at the top of the member’s Feedback Profile.
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How can you see your feedback score??
Your Feedback score is just located next to your user Id. Take a look on this screenshot:
There is a lot of tabs above the feedback comments.. You can view your feedback as a seller, as a buyer or you can view all feedback together.
How can you leave a feedback to your Buyer??
Just go to My ebay, and click account and then click feedback as shown in this shot below:
Now you will be directed to the shot below..Just click leave feedback:
Make sure before you leave a feedback for an item that this item has been paid for by the buyer. When you go to this page, you will find many of your sold items. Pick the ones which are paid for and leave your feedback. Follow the following screenshot exactly:
How to keep your reputation and feedback positive:
If you are planning to leave your 8-5 job and sell on ebay full time on eBay, it is very important to have excellent seller reputation and 100% positive feedback.. Your eBay "Feedback Rating" is the most important thing. Through a positive feedback, you will become a powerseller, the search standard for your listings will be raised always, and the customers will trust you.“Your Feedback is your Payback”
Before you think of yourself as a seller, think as a buyer for a minute. If you are shopping on eBay for a digital camera and you find 2 sellers selling it, one has a feedback rating of 96% and the other 100%. Whom you are going to buy from. I think you answered the question. The one with 100% for sure.
If you unfortunately get a single negative feedback, this will affect your sales for sometime markedly. Imagine Multiple negative feedback comments. Sometimes neutral feedback comments will affect your sales even. Try to communicate with your buyer about a negative feedback. Solve his problem and you can send a request through eBay to the buyer to remove this feedback. The best thing is to completely avoid having a negative feedback.
One important thing before you start your business, is to always make sure that you are ready to take care of it. Having a positive feedback from your customers is Not a hard Job and it starts even before the sale is done:
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Always answer the questions of potential buyers rapidly and perfectly. Don't get bored by questions. Think of yourself buying something in a big store. You are expecting answers from the people there and this what will bring you back to this store again and again.
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Communication before a sale builds a trust with your customers.The buyer will believe that he will be buying from an ebay seller who is always there, who answers buyers and non buyers.
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When a sale is done, try to send an email thanking the buyer for his purchase.
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Always keep your eBay listing description and pictures very informative and accurate. This is very importnt in building trust to your business.
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Ship your products fast.
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Always send a tracking number of your package.
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If your buyer complains about the product he bought, always be ready to refund [think of yourself as Walmart, returns are easy].
The higher your Positive feedback, the more you will sell: Having a large number of positive feedback comments not only creates more sales, but it allows you to raise your price. Also your feedback will affect the search standing of your listing on eBay and may help to qualify you for powerseller discounts.
